Please take a moment to review our policies below, which cover essential areas such as privacy, wine purchases, tasting room reservations, wine club memberships, shipping, and responsible drinking. If you have any questions or concerns, we are here to assist you.

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Wine Club Policy

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Membership Terms, Cancellations & Changes

Becoming a member of the Negus Wines Club gives you exclusive access to our premium handcrafted wines, special releases, and member-only discounts. To ensure that all members receive their wine deliveries on time and enjoy a personalized experience, we have established the following guidelines:

 

1. 1. Membership Commitment: A minimum commitment of three (3) months is required upon joining the Wine Club. This ensures that members can enjoy a continuous wine experience with us.

1. 1. Cancellations: After completing your initial three-month membership, you may cancel your membership at any time. To avoid charges for the next billing cycle, cancellation requests must be made at least five (5) days prior to your next shipment.

1. 1. No Refunds: We do not issue refunds for partially used months, and cancellations must be processed according to the stated guidelines.

1. 1. Changes to Membership: If you need to change your shipping address, update your payment method, or adjust your wine preferences, you can make these changes at any time by contacting our customer service team.

1. 1. Billing Cycle: Your membership will renew automatically after each billing cycle, unless canceled as outlined above. You will be charged for your monthly shipment prior to delivery.

We aim to provide our Wine Club members with a curated, exciting, and personalized wine experience. If you have any questions, please feel free to reach out to us for assistance.

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Tasting Room Policy

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Reservation Policy

To ensure a smooth and enjoyable experience, all reservations for our tasting room must be made in advance. We ask that you provide accurate details when booking, including the number of guests and preferred tasting time. Once your reservation is confirmed, you will receive a confirmation email with all relevant details.

 

1. 1. Reservation Confirmation: You will receive a confirmation email after booking your reservation. Please check your spam folder if you don’t receive it within 24 hours. If you need to make changes, such as modifying the number of guests or adjusting the date, please do so at least 48 hours before your reservation.

1. 1. Deposits for Private Tastings: For private events or special tastings, a deposit may be required to secure your reservation. This deposit is applied toward your final bill at the time of the event. Deposits are non-refundable if you cancel within 48 hours of the event.

1. 1. Cancellations and Modifications: We understand that plans change. If you need to cancel or modify your reservation, please notify us at least 48 hours in advance. Last-minute changes or cancellations may result in a cancellation fee.

1. 1. Group Bookings: For groups of 10 or more, additional terms may apply, including deposit requirements and cancellation policies.

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Shop and Shipping Policy

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Shipping & Delivery

We aim to provide fast, reliable shipping for all orders placed through our website. We partner with trusted carriers to ensure your wine arrives safely and on time.

 

1. 1. Order Processing: Orders are processed in the order they are received. Please allow 2-5 business days for processing before your order is shipped.

1. 1. Shipping Costs: Shipping fees are calculated at checkout based on your location and chosen shipping method.

1. 1. Delivery Times: Estimated delivery times will be displayed at checkout. Please note that delivery times may vary depending on the shipping carrier.

1. 1. Order Issues: If you experience any issues with your order, such as receiving a damaged product, please contact us within 7 days of delivery. We will work with you to resolve the issue, including offering a replacement or refund in cases of damaged goods.

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Age Verification Policy

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To comply with state and federal laws, we require all customers to be 21 years or older to purchase alcoholic beverages from Negus Winery.

 

1. 1. Age Verification: You will be required to provide valid government-issued identification (such as a driver’s license or passport) to verify your age when purchasing alcohol online or in person.

1. 1. Right to Refuse Service: We reserve the right to refuse service to anyone who cannot provide valid proof of age, or if we suspect that a transaction is being made in violation of the law.

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Responsible Drinking Policy

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At Negus Winery, we advocate for responsible drinking. We want all of our customers to enjoy our wines in moderation and to prioritize their safety and well-being.

Designated Drivers: If you plan to drive, we encourage you to designate a driver or use a ride-sharing service to avoid driving under the influence.

Moderation: We encourage our customers to drink responsibly and to be mindful of their limits.

Intoxication: If we believe that a guest is intoxicated, we reserve the right to refuse service or ask them to leave the premises to ensure the safety of all guests.

Privacy Policy

At Negus Winery, we prioritize your privacy and are dedicated to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and share your personal data when you engage with our website, services, or purchase products.

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Information We Collect

To provide you with a seamless and personalized experience, we collect the following information:

 

1. 1. Personal Information: This includes your name, email address, phone number, billing address, shipping address, and payment details.

1. 1. Account Information: If you create an account with us, we collect your username, password, and any information you input into your account profile.

1. 1. Purchase History: We keep a record of the products you purchase from Negus Winery, including quantities, dates, and shipping details.

1. 1. Website Interaction Data: Information about your use of our website, including IP addresses, browser type, device type, pages viewed, and time spent on our site.

1. 1. Cookies: We use cookies to enhance your user experience, track website performance, and deliver targeted advertisements.

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How We Use Your Information

We use your personal information for the following purposes:

 

1. 1. Transaction Processing: To complete your purchase, process payments, and fulfill your orders.

1. 1. Personalization of Services: To provide personalized recommendations, content, and offers that align with your preferences.

1. 1. Customer Communication: To communicate with you regarding your order, inquiries, or promotional offers (if opted in).

1. 1. Improvement of Our Website: To analyze and improve our website’s content, design, and functionality based on user preferences and behavior.

1. 1. Legal Compliance: To meet legal requirements and adhere to applicable alcohol-related laws (e.g., age verification for wine purchases).

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Data Protection

Negus Winery utilizes strict technical and organizational security measures to safeguard your data. This includes encrypted communication, secure payment processing, and restricted access to your information. While we take every reasonable precaution to protect your data, please note that no transmission method over the internet is 100% secure.

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Sharing Your Information

Negus Winery will not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who assist us in operating our business, such as:

 

• • Payment Processors: For processing payments and managing billing information.

• • Shipping Partners: To ensure that your orders are delivered in a timely manner.

• • Marketing Platforms: For sending promotional emails (only if you have consented to receiving them).

• • Legal Compliance: In cases where we are legally required to disclose information to governmental authorities or to protect our rights.

These third-party companies are bound by confidentiality agreements and are prohibited from using your data for any purposes other than those specified by Negus Winery.

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us remember your preferences, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings.

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Your Rights Regarding Personal Data

Depending on your location, you may have the following rights regarding your personal information:

 

1. 1. Access: You can request a copy of the personal data we hold about you.

1. 1. Correction: You may request that we update or correct any inaccurate personal data.

1. 1. Deletion: You have the right to request the deletion of your personal data under certain conditions.

1. 1. Object to Processing: You may object to how your personal data is processed, including for marketing purposes.

1. 1. Withdraw Consent: If we are processing your data based on consent, you may withdraw it at any time.

1. 1. Opt-Out of Marketing: You may unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email we send.

To exercise any of these rights, please contact us at info@neguswines.com.

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Children’s Privacy

Negus Winery’s website is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under the legal drinking age. If we discover that we have inadvertently collected such information, we will take steps to delete it.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

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Last Updated: March 2024

Contact Us

If you have any questions about these policies, please contact us:

Email: info@neguswines.com
Phone: (703) 649-1161

Address: 5509 Vine Street, Alexandria, VA 22310